People in the medical industry and IT
Since my diagnosis two years ago, many doctors and nurses and technicians of various kinds have asked me what kind of work I do—or did.
The description involves mention of IT. Nine times out of 10, the response is “Oh, I don’t know anything I about computers. I don’t like them.” Or something similar.
With perhaps one and a half exceptions, not one medico has said anything enthusiastic about information technology, or suggested that they use IT in anything but rudimentary ways.
The exception has a couple of computers at home, a network, and a Kindle. The half an exception is a person interested in having a Kindle, because she’s a long-term member of a book club. But she says she struggles to look up anything on the web, so I’m not sure she could cope with the networking or 3G capacity of a Kindle. (As it happens, both of these are truly fabulous people who have been extraordinarily good to me for a long time).
Using IT in the medical industry
Within the medical industry, the primary mechanism of communication is the fax and the snail-mail letter.
Pathologists fax reports from blood tests, CT scans or other diagnostic tests to the hospital and the relevant doctors’ offices. Fax! So very 1988!
Offices of the various hospitals, GP, specialists, physio and palliative care people write letters to one another. You remember those, I’m sure: typing on pre-printed letterhead that is put in an envelope with a stamp.
On one occasion I was talking to a specialist’s receptionist and wanted to email some information to her. She asked if I could fax it. I told her I threw out my fax machine about 5 years ago after everyone else stopped using them. She faffed around and eventually came up with an email address. I suspect it was a private email address, and clearly one she did not use often.
There are some minor exceptions:
- Within Royal Women’s hospital, a doctor can look up an online database of blood tests that were done within the hospital. As far as I can see, there is no capacity to add results of blood tests done elsewhere (and most of mine are done at a local pathologist’s outside the hospital). So the record, from the patient’s point of view, is incomplete.
- Within Royal Women’s hospital, the images of scans like CT scans are stored in digitized form. But the doctors can not, as far as I know, view the scans from the consulting room. In any case, the computers in consulting rooms have ordinary old 1280 x 1024 4:3 low-res monitors. You couldn’t interpret a scan with that kind of low resolution.
- When meeting with my surgeon, she has more than once looked stuff up on the internet, generally Wikipedia, to show me where I might find information about drugs, procedures, disease and so on.
- My GP’s office has a system that automatically sends an email reminder the day before a consultation. When I asked the GP about this, she said she didn’t know how it worked, and that she “didn’t like computers”.
So, we have an industry that communicates using fax and snail mail, that is populated by people generally uninterested in information technology.
I’m not suggesting that this is a good thing or a bad thing. It just is. Indeed, I might argue that I’d rather, say, the medical oncologist spend her time reading about the latest drug trials than learning about the latest networking software.
National Broadband Network
Into this mix Australia is rolling out the National Broadband Network.
NBN Co, the government and the media all assert that the NBN will support the practice of medicine, occasionally referred to as ‘e-health’, ‘telehealth’ or ‘tele-medicine’.
The Department of Broadband, Communications and the Digital Economy has kept lots of consultants busy confirming this:
NBN Co itself touts the use of the network for medicine:
The NBN is infrastructure that will enable improvements in service delivery and productivity in health and education. High speed broadband will facilitate the transfer of medical images, the holding of remote consultations by doctors and the provision of distance training for medical professionals. Broadband services also have the potential to allow people to stay in their homes longer by providing improved access to medical professionals, or medical monitoring services.
NBN Co FAQs page
And all this is going to happen with people who are communicating with faxes and snail mail, don’t like computers and struggle to provide an email address!
The NICTA report explicitly identified barriers to adoption of telemedicine:
- Regulatory
- Innovation Capture
- Supply/value chain
- Health systems
- Pervasive access
- Interoperability
- Usability
The report discusses these barriers in some detail.
But nowhere, that I can see, does that report, or others, raise the fundamental issue: medicos, as I observe them, have little experience with information technologies, poor IT skills and no apparent interest in IT.
And what prompted me to think about this?
For some time now, I’ve been vaguely amused by the mis-match between what I see of people on the ground and the kind of medicine delivery that government tells us the NBN will bring.
But last Friday I saw at first hand an extreme example of what’s wrong.
I had to go to the GP for some paperwork. The GP I’d previously seen has moved on (a great pity) so I saw one of the guys that (I think) owns the practice.
He had to fill in a form about 4 pages long. It required information about my diagnosis, treatment, current drugs and all the people involved in my care. I provided most of the information as we went, and some he took from my medical file.
To do this, he used an application that appeared to have been written specifically for the purpose of creating and completing the form.
The application provided a ‘template’ to fill in, and appeared to be linked to one or more databases. He could choose from a pre-existing list of doctors, to avoid typing their contact details. And he could choose from a list of drugs that showed, for example, proprietary and generic names, the available packaging for each drug, and the rules under which it could be prescribed.
To complete this form required typing perhaps a hundred words of free text (notes on the diagnosis, names and addresses of a few doctors that weren’t available from the drop-down lists).
And, it involved clicking drop down lists and choosing items from dialog boxes, so that the application filled in the appropriate bits on the form.
He had, I think, 6 tries before he got one drug entered to his satisfaction.
There was a table listing all the current doctors and others involved in my care, with one row for each person. He couldn’t figure out how to add a row, so he fudged, pressing Enter Enter Enter Enter to create space to fake it. Needless to say, it didn’t line up properly when printed.
He didn’t seem to know that you can copy’n'paste, so when he typed in the wrong spot, he deleted the text and re-typed.
Needless to say, he used two fingers with many slow, unnecessary trips to the mouse.
It took him over an hour.
It took me an aggregate of say half an hour to get to his offices and back home. I waited 45 minutes in the waiting room to see him. Over an hour watching this painful two-finger activity he probably called typing. Total: nearly 2 and a half hours of my precious, valuable time wasted (you’ve no idea how valuable time feels when you’re running out of it!). I’d reckon he wasted at least 40 minutes of the hour he spent with me.
If this is any indication of the enthusiasm and skill with which the medical industry is going to take up advances in applying IT to medicine, we are all in for a big shock!